Cleaning and Maintenance

5.1 Routine Cleaning

• Wipe off stains or coffee marks from the machine using a clean, damp cotton cloth.
• Depending on daily use, please use the cleaning brush provided to sweep the grinder chute, dock arm area, and drip tray of any coffee grounds. We would recommend that you clean these areas weekly.
• Please regularly check the water tank inlet or water line inlet to make sure they are clean and free from blockages.
• If you need to store the machine away, please clean and dry all components thoroughly before placing it in a safe place.
• To drain all remaining water from the machine, remove the water source and use the brewer module to dispense the remaining water at room temperature (RT).

5.2 Descaling

We recommend descaling your machine every three months or after every 300 brewing cycles (whichever comes first) using dedicated descaling products designed for home coffee machines. Please avoid using vinegar or commercial cleaning products, as they may damage the machine and void the warranty.

⚠️ Caution: Descaling solutions can be hazardous. Avoid contact with eyes, skin, and surfaces. Using inappropriate descaling agents may lead to insufficient descaling processes or damage machine components. Keep the descaling solution out of reach of children. Do not swallow or ingest the descaling solution. If you have additional questions about descaling, please contact xBloom directly.

 

Descaling Guide:

1. Place a container with a capacity of at least 300 milliliters under the water spout and ensure the machine is on. Consider using protective measures to prevent spillage from the descaling solution.
2. Add 250-300 ml of water to the water tank and mix in the descaling solution. Use approximately 80-90 ml of the solution, adjusting based on the specific guidelines provided with the descaling product.
3. Insert water tank on the machine. Start the descaling feature either through the machine.
4. The machine will dispense approximately 200 ml of liquid into the container.
5. Wait for approximately 30 minutes or longer to allow the descaling solution to work effectively. Do not ingest the descaling solution. Avoid using the machine during the descaling process, and refrain from adding water to the water tank while descaling.
6. After the waiting period, press start again to discharge the remaining liquid. Empty the container with the descaling solution.
7. Rinse the water tank with clean water and refill it to the maximum line, then reattach it to the machine. Press the brewer module again to dispense water and empty the water tank completely.

The descaling process is now complete, you may now brew and enjoy delicious coffee!

If descaling has helped but has not fully resolved your machine's issue, you may repeat this process as many times as needed or consider extending the time the solution remains in the machine.

💡 Tip:

Descale via Machine: Press the middle knob on the machine's main display to access the brewer module, then quickly press the middle knob three times to initiate the descaling process.

5.3 Machine Calibration

5.3.1 Grinder Calibration

When you notice that the grind size is inaccurate, you may use the grinder calibration feature.

💡 Tip: Please ensure there are no foreign objects in the grinder when calibrating. The grinder will first dispense any remaining coffee grounds; you may use the magnetic dosing cup to catch any residues.

Calibrate via Machine

1. Press the left knob on on machine's main display to access the grinder module.
2. Quickly press the left knob three times to activate the grinder calibration feature.
3. The grinder will commence the calibration process, which should take approximately 120 seconds.
4. When the LED screen displays "Done," the calibration process is complete.

Calibrate via App

1. Ensure the machine is connected to the xBloom App. Tap on the machine image on the homepage to access settings, then select the "Calibrate Grinder" option. For help with Bluetooth setup, please refer to the Bluetooth Connection guide.
2. The grinder will commence the calibration process, which should take approximately 120 seconds.
3. When the LED screen displays "Done," the calibration process is complete.

5.3.2 Scale Calibration

When you notice your machine's scale is not accurate, you may use the scale calibration feature.

💡 Tip: You will need both a 100g and 500g weight for calibration.

Calibrate via Machine

1. Press the right knob on on machine's main display to access the scale module.
2. Quickly press the middle knob three times to activate the scale calibration feature.
3. Following the on-screen instructions, confirm there are no items on the scale, then press the right knob to proceed to the next step.
4. Place a 100g weight at the center of the base as prompted, then press the right knob to start calibration.
5. Then place a 500g weight at the center of the base as prompted, then press the right knob to start calibration.
6. Completion: The screen will display "Done" once the calibration is complete. If the screen displays "Retry", then please repeat the process till done.

5.4 Caring for Extended Period of No Use

5.4.1 Preparing Machine for Storage

1. Empty and reposition the water tank.
2. Place a container under the dispensing outlet.
3. Use the brewer module to dispense any remaining water in the machine at room temperature (RT) and the water inlet method as an external water source (TAP).
4. Ensure the grinder is empty and slide close the grinder cover. If there are beans left, use the grinder calibration feature to dispense any remaining ground.
5. Unplug the power cord.
6. Dispose of any used xPods and clean the drip tray. Avoid placing heavy items on the drip tray to maintain the scale's accuracy.

5.4.2 Preparing the Machine for Use After Long-term Storage

1. Plug in the power and refill the water tank.
2. Dispense 20 ml of hot water using the brewer module to ensure the water pipes are not frozen or clogged. If water dispensing is abnormal, consider descaling.
3. Verify the accuracy of the grind settings and the precision of the scale. If there are any discrepancies, use the calibration functions for assistance.

5.5 System Update

The machine is equipped with OTA (Over-the-Air Technology) functionality, allowing for timely downloads of updates and upgrades to the machine.

1. You can choose to upgrade when you see a prompt for a version update in the app. Please ensure that the machine is connected to the xBloom App and that the machine is on the main screen before starting the upgrade process. For help with Bluetooth setup, please refer to the Bluetooth Connection guide.
2. Click 'Upgrade,' and the machine will begin updating the firmware.
3. When the LED screen displays "Done," the calibration process is complete.

• How to Update xBloom Studio Firmware？

5.6 Troubleshooting

We apologize for any functions not operating as expected. Simple solutions can quickly get your machine back on track. If you experience any inconvenience due to the machine not operating as intended during use, please refer to the following common quick fixes.

App Error Message Trouble Shooting

Issue	Quick Fix
Upgrade failed	During the upgrade process, please turn on the Bluetooth and be next to the machine. The upgrade process takes 2-10 minutes.
Mismatched power	Please connect the right power adapter.
Dock moving error	Please make sure that there are no obstacles around the dock and keep surrounding areas clean.
Grinding error	Please check the grinder for any foreign objects or jammed beans, and ensure it is clear before use.
Brewing error	Ensure the water tank and lines have sufficient water; consider running a descaling cycle if needed.
Scale overload	Check the scale and ensure the weight does not exceed 2kg.
Bluetooth connection issue Bluetooth not detected/ won't connect. Connected to Bluetooth but the machine is non-responsive.	Check if your phone's Bluetooth is on. Press the right knob three times to restart the machine. Ensure your app is updated to the latest version.

Machine Error Message Trouble Shooting

Display Code	Issue	Quick Fix
	Water Shortage Alert	Check if the water source is depleted and refill as necessary.
	Water Intake Alert	Check if the water source for the machine's intake method has been added or turned on. It is recommended to descale or check if the water inlet is blocked.
	Bean Shortage Alert	Check for any foreign objects or tap the grinder to check if any beans are stuck. Add coffee beans.
	Power/Voltage Alert	Please ensure that the machine's voltage matches the voltage of the current country and connects to an appropriate power source. If the voltage is the same, please try a different outlet.
	Dock moving Alert	Please make sure that there are no obstacles around the dock and keep surrounding areas clean. Try unplugging the machine, wait for 30 seconds, then plug it back in and attempt again.
	Grinding error	Please check the grinder for any foreign objects or jammed beans, and ensure it is clear before use. Quick press the right knob three times to restart, then calibrate the grinder and try again. If the grinder temperature is too high, limit grinding sessions to no more than 30 seconds each and ensure at least a 60-second interval between sessions.
	Brewing error	Ensure the water tank and lines have sufficient water; consider running a descaling cycle if needed.
	Grinder Overload	Check if the coffee beans are too hard. We don't recommend using beans with an Agtron +100 for espresso grinding.
	Scale Overload	Ensure the scale does not exceed 2 kg. Recalibrate the weighing function.
	Overflow Trigger / Waiting During Pouring	Ensure a cup is placed under the dispenser before starting. Do not remove or replace the cup during the brewing process. It is not recommended to use espresso grind size for pour-over coffee.
Weighing value fluctuates significantly	The weighing value fluctuates significantly when the scale is unloaded	Ensure the factory protective tape has been removed. Check that only the machine is plugged into the power source; avoid using power strips, as other ungrounded appliances can affect the stability of the scale function. Please perform scale calibration.

If you encounter any additional issues, please refer to the Frequently Asked Questions page on our website: www.xbloom.com/faqs, or contact us at [e-mail] or the customer service channel where you purchased the machine.

5.7 Service & Repair

5.7.1 Warranty

The warranty terms apply to users who purchase the machine from the xBloom official site. xBloom provides a one-year valid product warranty (upon delivery). Our limited warranty covers defects in materials and workmanship in every xBloom product you purchase during the applicable warranty period, subject to certain exceptions. The warranty period is not extended if we repair or replace a warranted product. xBloom may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively.

 

Please click on the link to read the warranty policy details.

5.7.2 After-Sales Service & Repair

• If you encounter any issues with your machine, please contact us at [e-mail] or the customer service channel where you purchased the machine.
• Please do not mail the product to the manufacturer or take it to a repair center without first communicating with an xBloom customer service representative.