We're sorry something isn't working as you expected, but a simple solution should get you back on track, Check out common quick fixes below.
App Error Message Trouble Shooting
Issue
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Quick Fix
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Upgrade failed
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During the upgrade process, please turn on the Bluetooth and be next to the machine. The upgrade process takes 2-10 minutes.
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Mismatched power
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Please connect the right power adapter.
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Dock moving error
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Please make sure that there are no obstacles around the dock and keep surrounding areas clean.
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Grinding error
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Please check the grinder for any foreign objects or jammed beans, and ensure it is clear before use.
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Brewing error
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Ensure the water tank and lines have sufficient water; consider running a descaling cycle if needed.
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Scale overload
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Check the scale and ensure the weight does not exceed 2kg.
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Bluetooth connection issue
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Machine Error Message Trouble Shooting
Display Code
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Issue
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Quick Fix
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Water Shortage Alert
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Check if the water source is depleted and refill as necessary.
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Water Intake Alert
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Bean Shortage Alert
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Power/Voltage Alert
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Please ensure that the machine's voltage matches the voltage of the current country and connects to an appropriate power source. If the voltage is the same, please try a different outlet.
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Dock moving Alert
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Grinding error
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Brewing error
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Ensure the water tank and lines have sufficient water; consider running a descaling cycle if needed.
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Grinder Overload
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Check if the coffee beans are too hard. We don't recommend using beans with an Agtron +100 for espresso grinding.
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Scale Overload
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Overflow Trigger / Waiting During Pouring
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Weighing value fluctuates significantly
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The weighing value fluctuates significantly when the scale is unloaded
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If you encounter any additional issues, please refer to the Frequently Asked Questions page on our website: www.xbloom.com/faqs, or contact us at support@xbloom.com or the customer service channel where you purchased the machine.