The 'wait' message appears when the machine's overflow prevention function is triggered. However, sometimes it's triggered in abnormal circumstances. Here are some common reasons and tips to avoid this:
- Ensure the security tape on the scale is removed.
- Place the cup before starting to grind (to avoid impacting the scale's judgment)
- Make sure the cup isn’t touching the machine wall during brewing (to prevent sensitive weight detection)
- Do not remove or replace the cup midway through brewing, as a sudden decrease in weight will pause the process.
- When brewing using the app, align the actual brew method with cup type (i.e. Omni Dripper or Other drippers), so the machine adjusts the threshold and avoids overflow.
- Don't add extra beans into xPods (as measurements are already precise)
We are proactively working on seeing how we can further improve the user experience of this functionality. Meanwhile, to not waste the coffee already in the dripper, please have a try at:
1. brewing recipe with skipped grind mode: quick press the right knob three times to reboot the machine, connect to the app, scan the recipe card, edit a recipe to turn off grind mode, and proceed to brew.
or
2. brew manually: Quickly press right-knob three times to reboot the machine, go directly into the brewing module by pressing the middle knob, and dispense water manually to complete the brew process.
If you are still experiencing the "waiting" situation after performing the above, please contact our customer support and provide your user email, machine SN code, and a video recording of the occurrence for further investigation.