If you're having trouble connecting your xBloom Original, try these steps:
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Restart the Machine: Unplug the machine for 10 seconds, then plug it back in to reset.
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Open the App & Bluetooth: Enable Bluetooth, open the app, and swipe left or right on the homepage to select [Connect new xBloom]. Follow the on-screen instructions.
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Identify the Machine: Press and hold the button on the back of your xBloom for 3-4 seconds. You’ll hear a "beep," and two LED lights on the left side of the front panel will start flashing, indicating successful identification.
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Connect to Wi-Fi: Select a compatible Wi-Fi network (must be 2.4 GHz) and enter the password.
💡 Tips: xBloom only supports 2.4 GHz networks. If needed, you can use your phone’s mobile hotspot to establish a connection. Double-check that you’ve entered the hotspot name and password exactly, as they are case-sensitive.
⚠️ Note: For routers that support both 2.4 GHz and 5 GHz, setting it to dual mode will allow xBloom to connect on the 2.4 GHz band.
If your router supports 5G WiFi, we recommend setting it to dual mode, which allows it to provide both 5G and 2.4G WiFi signals simultaneously. This way, the xBloom Original can connect to the 2.4G WiFi, addressing its limitation of not being able to connect to a 5G network. To make this adjustment, you can refer to the router's user manual or contact your internet service provider for technical support.
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Verify Connection: Once you’ve entered the correct Wi-Fi password, the app’s network configuration will reach 100%, confirming a successful connection.
If your machine gets stuck at 66% when paring, this is an indicator that you are attempting to pair using your wifi router's 5GHz network. To successfully pair, please
- Close and reopen xBloom app.
- Delete your saved wifi network from your mobile device.
- Connect to your wifi device's 2.4 GHz network specifically.
- Double-check that you’ve entered the hotspot name and password exactly, as they are case-sensitive.
- Attempt to pair again following pairing instructions in the xBloom app.
- If that doesn't work, try to use your phone’s mobile hotspot to establish a connection or Re-download the latest version of the xBloom app.
Still Having Trouble?
If you are still experiencing the error situation after performing the above,
- Record a video showing the issue and any specific error messages.
- Include your machine's serial number (SN) and login email in the app, then upload a log via the app.
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please send an email out to support@xbloom.com.
We understand that such issues may cause some inconvenience, and we are committed to offering our full support to ensure that your device can connect smoothly. Thank you for your patience and cooperation, and we appreciate you choosing xBloom products!