If needed, please take a video with additional information or details that you wish to share with us, as well as your machine's SN number, and upload a log via app to us, and provide us your login email.
Steps to upload an error log:
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Turn on screen recording
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Tell us the date & time when you performed this action
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Connect app to machine
- Swipe right to show the sidebar
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Click on "Upload Log"
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Paste directly onto notepad or email the log link